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Right of withdrawal

The provisions of this article only apply to customers who purchase articles online in their capacity as consumers.

The consumer has the right to inform Pieke Wieke that he renounces the purchase, without payment of a fine and without giving any reason within 14 calendar days from the day following the delivery of the good or the conclusion of the service agreement.

Customers who wish to make use of the right of withdrawal must contact Pieke Wieke within 14 days from delivery and return the goods to Pieke Wieke, Pastoor Goetschalckxstraat 1, 2180 within 20 days from the delivery of the goods at their expense. Ekeren, Belgium.

Goods with a sales price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc).

If the customer has not returned the goods delivered to Pieke Wieke after the period of 14 days, the purchase is a fact. The buyer must prove that the delivered goods have been returned in time, for example by means of proof of mail delivery.

The customer may not use the products during the withdrawal period. If the returned product is damaged or in some way reduced in value, Pieke Wieke reserves the right to claim compensation for any value reduction due to the customer.

Only items that are in the original, unopened packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

Unless otherwise agreed, the customer can not exercise the right of withdrawal for contracts:

i. on the delivery of services whose performance started with the agreement of the customer before the end of the withdrawal period;

ii. regarding the delivery of goods that are manufactured according to the customer's specifications or that have a clearly personal character or that can not be returned due to their nature;

iii. concerning the supply of fabrics or haberdashery cut to size or shorter than 0,50m

When all conditions have been met, Pieke Wieke will ensure that within 30 days after receiving the return, the entire purchase amount will be refunded to the buyer.

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